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This is the stage where a potential customer
Follow our Facebook for more information.What is the customer journey Publish Marketing. A customer journey is the process a customer goes through while interacting with a company. It encompasses all touchpoints and experiences a customer Finland Mobile Database has with a business from initial brand awareness to the post purchase relationship. Understanding and planning the customer journey is essential for companies to ensure a positive customer experience and build strong relationships with their customers. The customer s path is usually divid into several stages Awareness learns about a company and its products or services.
They can compare prices read reviews
This can be through advertising word of mouth or other marketing activities. Consideration. At this stage the client evaluates the business and its offerings. or visit the company s website to learn more. Purchase This is the WS Numbers stage when a customer makes a purchase from a company. It can be a one time purchase or the beginning of a long term relationship. Post Purchase After a purchase the customer enters the post purchase stage. on retaining customers and building long term relationships.
